The fragrance used in our products is usually well tolerated. For extremely sensitive cases, kindly contact our customer service to understand and manage the concern.

For extreme sensitive cases, kindly return the product and it will be replaced by non allergic, more tolerated fragrance

You can postpone anytime by calling our customer service center, we will arrange a delivery on the following week or on our next designated day.  An additional rental fee will be added to the monthly rent for this service. In case of the client requires an exceptional express delivery, there will be an extra delivery fee.

You may add any extra items to your existing contract by calling our Customer Service center. We will update your contract details and deliver the additional item on your next delivery date. Accordingly, the value of the contract will change given the added new item, however, the client will enjoy a special rate.

You may cancel any items at any time, our  Customer Service staff will be happy to assist you in this procedure.

Our treatment process takes place under strict supervision. However, if you would like to check if the product is dry, place it on a kitchen paper towel for a few minutes, if you find stains on the paper then your product is not dry. Remember to always place the product back in its plastic cover to preserve its effectiveness.

We do not recommend excess or over treated items as they may cause the floor to stain, be slippery and attract more dust to its surface.

Our treatment process takes place under strict supervision and has specific doses that cannot be changed. Always remember to replace your product back into the plastic cover in order to preserve its effectiveness.

As much as we would like to deliver the products on your preferred time, unfortunately we are unable to always do so. Clients’ orders are divided into areas that enable us to cover all of our client’s requirements; each area has an allocated day during the week, except Fridays.

For an exceptional time delivery, please contact our customer service to determine feasibility and associated cost.

Kindly call our Customer Service center at least two days prior to your departure, we will arrange to send a representative to collect your products until your safe return, doing so will save you unnecessary payment of delayed rental fees. Kindly note that we will be collecting the Mop only without the handle.

Yes, you can pay in advance up to 3 months

You can cancel at any time and we will arrange to pick up.